IMPACT for BPO Transition

The Challenge

Modern computer systems and network technologies are enabling businesses to distribute workload to staff around the world. To achieve the required service levels the offshore staff need stable and performant access to core systems, often located thousands of miles away. To meet this need IT staff need to know:

How much bandwidth will be requireded to the offshore location?
Given adequate bandwidth, will response times be acceptable?
Which applications or infrastructure components must be re-engineered to achieve acceptable response times?

The Service

The IMPACT service helps ensure that your offshore staff have reliable access to the systems they need with response times that don't impact their efficiency.

The typical structure of an IMPACT project will be:

Benchmark Performance - measure the local performance of the systems that will be used offshore
Performance Acceptance Testing (PAT) - determine if the performance of each application will be acceptable at the offshore location
Re-engineering Advice - recommend actions where application performance will be unacceptable
Application Profiling - to determine the network bandwidth needed and server specification
Performance Confirmation - compare performance of the live offshore location with the benchmark figures and PAT results
Resolve Unexpected Issues - where performance is not as projected

Although the above steps are typical, we tailor our service to precisely meet your needs.

Benefits

To mitigates the risks inherent in such a project and make sure that the project is a success, the IMPACT service can:

Ensure that response times at the offshore location are acceptable
Give an early warning of applications that must be re-engineered
Avoid wasted IT spend on unnecessary upgrades
Enable you to budget and plan for necessary upgrades
Minimise delay in project delivery
Prove that the project was successful
Help IT staff achieve personal KPIs